Returns & Refunds Policy

Hassle-free returns so you can shop with confidence.

If you’re not completely satisfied with your purchase, we’ll help make it right. Read the policy below to see how returns, exchanges and refunds work at Glitz Gal Glam.

Return window
We accept returns within 30 days of delivery. To start a return, contact us within that 30-day window and include your order number.

Condition for returns
Returns must arrive unworn, undamaged and with original packaging and tags. Some items are final sale or non-returnable (for example, personalized or hygiene-sensitive items) — check the product page for any exceptions.

How to start a return
Contact us through your store’s Contact page with your order number, the item(s) you want to return and a brief reason. We’ll send instructions for where to ship the item and any required labels.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or we sent the wrong item. For damaged or incorrect orders we will cover the return shipping and arrange a replacement or refund.

Exchanges
If you need a different size or color, contact us to request an exchange. Exchanges are processed after we receive and inspect the returned item. If you prefer, you may place a new order immediately and return the original item for a refund.

Refunds
Refunds are issued to the original payment method after we receive and inspect the return. Please allow up to 5–7 business days for the refund to be processed by our team (business days: Mon–Fri, America/Chicago). Your card issuer may take additional time to post the credit to your account.

Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery and include photos of the item and packaging. We’ll respond with next steps and cover any return shipping for faulty or incorrect orders.

Missing or late refunds
If you haven’t received your refund after 7 business days, first check your bank or payment account. If it’s still missing, contact us with your order number and we’ll investigate.

No restocking fees
We do not charge restocking fees on standard returns unless explicitly stated on the product page.

Contact
For returns, exchanges or questions about this policy, contact us via the Contact page and include your order number. We typically reply within 1–2 business days (America/Chicago).

Last updated: September 24, 2026